We are a very small, independent retailer and are not able to offer refunds at this time. We offer exchanges or store credit only.
Store credits will be issued up to 21 days (online orders) and 15 days for items purchased in store. on items that have their original tags and packaging attached and are unused and unworn—no exceptions. Sale and promotional items are FINAL SALE.
Customers are responsible for all shipping fees when sending items back for store credit. Kelly's On Queen is not liable for goods lost in transit.
